Privacy Policy

Privacy Policy of Donkey Plush

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.donkeyplush.com (hereinafter referred to as the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected data as "Device Information."

We collect Device Information using the following technologies:

• Cookies: These are data files placed on your device or computer that often include an anonymous unique identifier. 

• Log files: These track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

• Web beacons, tags, and pixels: These are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to do so, we collect certain information, including your name, billing and shipping address, payment details (including credit card numbers), email address, and phone number. We refer to this data as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you.
• Screen our orders for potential fraud or risks.
• Provide you with information or advertising related to our products or services, based on your preferences.

We use the Device Information we collect to help us detect potential risks and fraud (particularly your IP address) and to improve and optimize our Site, for example, by generating analytics about how our customers browse and interact with the Site and to evaluate the success of our marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your information as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or protect our rights.

Targeted Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of some targeted advertising services by visiting the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and usage practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the information below.

Additionally, if you are a European resident, we note that we process your information to fulfill contracts we might have with you (for example, if you place an order through the Site) or otherwise to pursue our legitimate business interests. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us via email at donkeyplush@outlook.com.